Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RejoiceCA360 platform at rejoiceca360.com and any related applications, APIs and services (together, the "Service"), operated by RejoiceCA360 ("we", "us", "our").

By creating an account, purchasing a trial pack or subscription, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• Subscriber / you — the chartered accountancy firm, professional practice or other entity that registers for the Service, and its authorised users.
• Client Data — information you upload or enter about your own clients, including names, PAN/GSTIN, financial records, returns, documents and correspondence.
• Account Data — information about you and your users: firm details, names, email addresses, phone numbers, login credentials and billing records.
• Subscription Term — the period for which you have paid, whether a trial pack, a month or a year.

2. Eligibility and account registration

You must be at least 18 years old and capable of entering a binding contract under the Indian Contract Act, 1872. If you register on behalf of a firm or company, you confirm you are authorised to bind it.

You are responsible for the accuracy of the information you provide, for all activity under your account, and for keeping credentials confidential. Tell us immediately at info@rejoiceca360.com if you suspect unauthorised access. We are not liable for loss arising from your failure to safeguard credentials.

Each subscription is for one firm. You may create users within your firm as your plan permits. You may not share a single account across separate firms or resell access without our written agreement.

3. Trial pack, plans and billing

We offer a paid trial pack of ₹99 giving full access for 7 days, and a subscription plan billed monthly or annually. Current prices are shown on our pricing page and at checkout.

• The trial pack may be purchased once per firm.
• There is no automatic renewal and no standing mandate on your card. Each term is a one-time payment. When a term ends, access is paused until you choose to pay again. We do not store your card details; payments are processed by our payment gateway.
• Promotional pricing applies only to the billing term in which it is claimed, unless the promotion states otherwise. Renewals are at the then-current standard price.
• We may change prices at any time. A price change never affects a term you have already paid for.

4. Taxes

5. What the Service does — and what it does not do

RejoiceCA360 is practice-management software. It helps you prepare, organise, track and record work. It is a tool used by qualified professionals; it does not replace professional judgement.

Please read this carefully, as it defines the limits of the Service:

• The Service does not file returns with any government authority. It is not a GST Suvidha Provider (GSP), is not an e-Return Intermediary, and has no direct connection to the GST Network, the Income Tax Department, TRACES or the MCA portal.
• GST returns, income tax computations, TDS statements, Form 16/16A, Form 3CD and financial statements produced by the Service are working outputs prepared for your review. You must verify them and file through the relevant government portal yourself.
• Tax computations follow the provisions and rates as we understand them for the applicable assessment year. Law changes, and interpretations differ. You remain solely responsible for the correctness of anything filed, certified or advised by you.
• Nothing in the Service is legal, tax, accounting or investment advice from us.
• Reminders and calendars are conveniences, not guarantees. You remain responsible for meeting every statutory due date regardless of whether a reminder was generated or delivered.

6. Your data

You own your data. We claim no ownership of Client Data or of the content you create in the Service.

In respect of Client Data you are the data fiduciary and we act as a data processor on your instructions. You confirm you have the authority and any consents needed to upload it. We process it only to provide, secure and support the Service, and as described in our Privacy Policy.

Each firm's data is logically isolated from every other firm's. Our staff access your data only where necessary to provide support you have requested, to investigate a security or stability issue, or where required by law.

You may export your data at any time using the export features in the Service. On termination, see clause 12.

7. Acceptable use

You agree not to:

• use the Service unlawfully, or to store or transmit unlawful, infringing or malicious material;
• upload data you have no right to hold or process;
• attempt to access another firm's data, or probe, scan or test the security of the Service without our prior written consent;
• reverse engineer, decompile or copy the Service, or use it to build a competing product;
• resell, sublicense or provide the Service to third parties as a bureau service, except to your own clients through the client portal as intended;
• use automated means to place unreasonable load on the Service, or circumvent plan limits;
• use the messaging features to send unsolicited bulk communications, or in breach of TRAI regulations or the terms of the relevant messaging provider.

8. Third-party services

Parts of the Service depend on third parties — including our payment gateway, SMS, WhatsApp and email providers, and our hosting provider. Where you supply your own credentials for such a service, your use of it is governed by that provider's terms, and charges levied by them are yours to bear. We are not responsible for a third party's acts, omissions or outages.

9. Availability, support and changes

We aim to keep the Service available continuously but do not guarantee uninterrupted access. Planned maintenance is scheduled outside business hours where practical. We may modify, add or withdraw features; if we withdraw a material feature during a paid term, your remedy is set out in clause 11.

Support is provided by email at info@rejoiceca360.com on working days. Response times vary with plan and volume.

10. Intellectual property

The Service, including its software, design, text and marks, is owned by RejoiceCA360 and protected by Indian and international law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your Subscription Term for your firm's internal business purposes. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them without obligation or compensation.

11. Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, accuracy of computations, or non-infringement.

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, data, or for penalties, interest or late fees levied by any authority;
• our total aggregate liability arising out of or relating to the Service, on any basis, is limited to the amounts you actually paid us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud.

12. Suspension, termination and data after termination

You may stop using the Service at any time; see our Refund & Cancellation Policy for what that means for payments already made.

We may suspend or terminate your access if you breach these Terms, if payment is not received for a term, or where required by law. Where practical and lawful, we will give notice and an opportunity to remedy.

When a paid term lapses, your data is retained and access is paused, not deleted, so that you can return. After termination we retain your data for 90 days so you can request an export, then delete or irreversibly anonymise it, except where we must keep records (for example, invoices and payment records under tax law).

13. Indemnity

You will indemnify and hold us harmless against claims, damages and reasonable costs arising from your use of the Service in breach of these Terms or applicable law, from Client Data you were not entitled to process, or from advice or filings you provided to your own clients.

14. Changes to these Terms

We may update these Terms. The current version is always at this page with its effective date. For material changes we will give notice by email or in-app before they take effect. Continuing to use the Service after that constitutes acceptance.

15. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to the following paragraph, the courts at Nellore, Andhra Pradesh have exclusive jurisdiction.

The parties will first attempt to resolve any dispute in good faith within 30 days of written notice. Failing that, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Nellore, Andhra Pradesh, and the proceedings will be in English. This clause does not prevent either party from seeking urgent interim relief from a court.

16. Grievance redressal

In accordance with the Information Technology Act, 2000 and rules made under it, complaints may be addressed to our Grievance Officer at info@rejoiceca360.com. We acknowledge complaints within 48 hours and endeavour to resolve them within 30 days. Full details are on the contact page.

17. General

If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger or sale of the business. These Terms, with the Privacy Policy and Refund & Cancellation Policy, form the entire agreement between us regarding the Service.