Refund & Cancellation Policy

This policy explains when you can cancel, when you can get money back, and how long a refund takes. It applies to all payments made to RejoiceCA360 for the RejoiceCA360 platform.

1. Cancellation

You may stop using the Service at any time. Because there is no recurring charge, "cancelling" means one of two things:

• Let the term lapse — do nothing. At the end of your paid term access pauses. You are never billed again automatically.
• Close your account — email info@rejoiceca360.com from the registered address. We will confirm, and delete or anonymise your data after the retention period in our Privacy Policy. Export your data first — deletion cannot be undone.

2. Refunds

Trial pack — ₹99 for 7 days

The trial pack is non-refundable. It grants immediate, complete access to the platform for the full period, and its price is nominal precisely so you can evaluate the Service before committing. It is limited to one purchase per firm.

Monthly and annual subscriptions

If the Service is not right for you, you may request a full refund within 7 days of a subscription payment, provided the request is made in writing to info@rejoiceca360.com from the registered email address of the firm.

After 7 days, subscription payments are non-refundable and we do not offer pro-rata refunds for an unused part of a term. This is because the full term is made available to you from the moment payment is confirmed.

Where we will always refund

• Duplicate payment — you were charged twice for the same term.
• Failed activation — your payment succeeded but access was not granted, and we cannot resolve it within a reasonable period.
• Charged in error — a payment you did not authorise or that we took incorrectly.
• We withdraw the Service during a term you have paid for, in which case we refund the unused portion on a pro-rata basis.

Where we will not refund

• Change of mind after the 7-day window.
• Failure to use the Service during a paid term.
• Termination of your account by us for breach of the Terms of Service.
• Dissatisfaction with outputs where the Service worked as documented — noting that RejoiceCA360 prepares and tracks work but does not file returns with any government authority, as set out in our Terms.
• Losses, penalties or interest arising from missed statutory deadlines. Reminders are a convenience, not a guarantee.

3. How to request a refund

1. Email info@rejoiceca360.com from your registered email address.
2. Include your firm name, the invoice number, the payment date and the reason.
3. We acknowledge within 2 working days and decide within 7 working days, telling you the outcome and the reason if declined.

4. How refunds are paid

Approved refunds are made to the original payment method only, through our payment gateway. We cannot refund to a different card, account or UPI ID.

Once we initiate a refund it typically reaches you in 5 to 7 working days, though the exact time depends on your bank or card issuer. We will share the gateway refund reference so you can trace it.

No GST is currently charged on payments, so refunds are of the full amount paid.

5. Promotional pricing

Where a payment was made at a promotional or discounted rate, any refund is of the amount actually paid, not the standard price. A refunded promotional purchase does not entitle you to claim the same promotion again after it has closed.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may result in suspension of the account pending resolution.

7. Changes

We may update this policy. The version in force is the one published here on the date of your payment.